Shipping policy


HOME OF PAWS – Delivery Information

At HOME OF PAWS, we believe every jewelry piece deserves to arrive safely, beautifully packaged, and right on time. Here’s everything you need to know about our delivery process.

🚚 Delivery Options & Shipping Costs

Shipping rates are calculated at checkout based on your location and order weight:

  • Standard Delivery: ~4 working days

  • Express Delivery: ~3 working days

  • Priority Delivery: ~2 working days

Note: Some remote or non-mainland areas may have limited delivery options.

📦 Shipping & Order Weight

Orders up to 25kg

  • Delivered via trusted couriers

  • Secure packaging to protect your jewelry

  • Optional delivery date selection at checkout

Orders over 25kg

  • Delivered by courier or pallet service (bulk orders)

  • Requires unloading space

  • Scheduled delivery may be arranged

📅 Delivery Schedule

  • Delivery Days: Monday–Friday

  • No Deliveries: Weekends & public holidays

Order Cut-Off Time:

  • Orders placed before 1 PM are shipped the same day.

  • Orders placed after 1 PM ship the next business day.

⚠️ Important Information

  • Remote Areas: May include additional delivery fees.

  • Missed Deliveries: Redelivery charges may apply.

  • Damaged Packages: If your order arrives damaged, contact us within 48 hours with photos so we can assist you quickly.

📦 Track Your Order

Once your product is shipped, you’ll receive an email or SMS with tracking details, so you can follow your HOME OF PAWS package all the way to your door.

💬 Need Help?

Questions about your delivery or have special requests?
Visit our contact page.

Company Name: ENS COMMERCE GROUP LIMITED
Registration Number: 79739581
Registered Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK HONG KONG